Tourism businesses receive hundreds of website visitors every week, yet many leave without booking or even making an enquiry. What if your website could engage those visitors instantly, answer their questions in real time, and guide them towards a booking? 

In this fireside chat, discover how AI is helping tourism operators respond to visitor questions 24/7, capture enquiries that might otherwise be missed, and turn website traffic into real bookings. Karen Lloyd-Collins will share practical examples of how tourism and service businesses are using AI-enhanced customer engagement tools to improve the customer experience, reduce response times, and convert more online visitors into paying customers. 

Drawing on experience working across tourism and hospitality for over a decade, as well as sectors such as e-commerce, insurance, training and finance, Karen will explore how businesses can combine the strengths of human service with the speed and intelligence of AI to create more effective online engagement. 

Who is it for:Business owners and marketers

Speaker/s: Karen Lloyd-Collins and Dr. Samantha J. Horseman

Age Restriction: 14+